Excellent written and Good communication skills required (7 / 10) Excellent Accounting knowledge. Expertise in Microsoft Office and good speed on computers. Education CA / CPA with minimum 8 to 12 years of experience into Accounting background Candidates having experience into Finalization of Accounts and handling a team would be preferred Candidate should have minimum 5 years of prior experience into Team Handling Accounting knowledge with US accounting experience Experience in managing high demanding customerEnsure delivery of financial statements as per the defined SLA for TAT and quality for clients assigned High level review of financial statements prepared / High level review of audit schedules Review daily /weekly delivery schedule for financials Assist / Guide AMs in Trouble shooting - Clients issues/ queries/ escalations/ team issues Communicate with US counterparts / Clients thru calls and emails as required Guide team as required and ensure successful completion of projects assigned on timely basis Ensure customer satisfaction Regular review of transition plan and track progress Active involvement in guiding team for New client setup â Master setups , tracking of data/information received, follow up for missing information Active involvement in transition call - planning stage and onboarding stage Ensure preparation of SOPs/ Process maps/ SIPOC Work allocation to team members, update shift roster, review timesheets, leave management, provide timely feedback Provide one on one feedback on regular intervals to direct reportees Arrange for skip meetings at regular intervals Work with the AMs to design and implement plans for training, mentoring etc Ensure daily updating of delivery trackers Review the updated client escalations in the standard escalation log and completed RCA and submit the same to AVP Assist AVP in preparation of monthly dashboard for the vertical Assist in SSAE18 audit Assist management in any other MIS activities as required Identification of areas of process improvement Initiate improvement projects. Assist in creation of project plan and setup of project team Regular monitoring of improvement project and ensure successful completion of project Review the ongoing process and bring continuous improvement in process for efficiency & quality India Direct delivery of financials or with very less involvement of US CAM Ensure the AMs do Monthly One on One Meetings & Performance Feedback Ensure that all client deliverables are reviewed and meet the SLA targets set with client
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