Are current methods of customer grievance redressal in RBI regulated entities adequate to redress the concerns of consumers?

The write-up is a bit lengthy but I am sure it will serve as one source of reference to millions of consumers dealing with Banks, NBFCs, and in the Digital Transactions space.

source https://www.caclubindia.com/articles/are-current-methods-customer-grievance-redressal-rbi-regulated-entities-adequate-redress-concern-consumers-46241.asp