Consumer dispute resolution through mediation under Consumer Protection Act,2019

As you are aware that the Consumer Protection Act, 1986 is serving consumer fraternity since last three decades. This act has been promulgated to protect the interest of consumers from Unfair Trade Practices and fraudulent trade practices adopted by market players. The Act, 1986 is a three-tier redressal system having appellate jurisdictions.

source https://www.caclubindia.com/articles/consumer-dispute-resolution-through-mediation-under-consumer-protection-act-2019-46827.asp